Troubleshooting

Common tracking issues and how to fix them, by scenario and stack.

📘 Documentation — every feature, indexed.Open →

Looking for how a specific TC feature works (scanner, wizard, monitoring, goals, branded reports)? The Docs section has feature-by-feature references with FAQs and troubleshooting per feature.

Jump to Troubleshooting

Troubleshooting Guides

Tracking not working? Find your event type and platform below.

Button Click Tracking

🔧Button Click Tracking Not Working🔧Button Click Tracking Not Working on WordPress🔧Button Click Tracking Not Working on Shopify🔧Button Click Tracking Not Working on Wix🔧Button Click Tracking Not Working on Squarespace🔧Button Click Tracking Not Working on Webflow

Form Submission Tracking

🔧Form Submission Tracking Not Working🔧Form Submission Tracking Not Working on WordPress🔧Form Submission Tracking Not Working on Shopify🔧Form Submission Tracking Not Working on Wix🔧Form Submission Tracking Not Working on Squarespace🔧Form Submission Tracking Not Working on Webflow

Outbound Link Tracking

🔧Outbound Link Click Tracking Not Working🔧Outbound Link Click Tracking Not Working on WordPress🔧Outbound Link Click Tracking Not Working on Shopify🔧Outbound Link Click Tracking Not Working on Wix🔧Outbound Link Click Tracking Not Working on Squarespace🔧Outbound Link Click Tracking Not Working on Webflow

Purchase Tracking

🔧Purchase/Transaction Tracking Not Working🔧Purchase/Transaction Tracking Not Working on WordPress🔧Purchase/Transaction Tracking Not Working on Shopify🔧Purchase/Transaction Tracking Not Working on Wix🔧Purchase/Transaction Tracking Not Working on Squarespace🔧Purchase/Transaction Tracking Not Working on Webflow

Add To Cart Tracking

🔧Add to Cart Tracking Not Working🔧Add to Cart Tracking Not Working on WordPress🔧Add to Cart Tracking Not Working on Shopify🔧Add to Cart Tracking Not Working on Wix🔧Add to Cart Tracking Not Working on Squarespace🔧Add to Cart Tracking Not Working on Webflow

Scroll Depth Tracking

🔧Scroll Depth Tracking Not Working🔧Scroll Depth Tracking Not Working on WordPress🔧Scroll Depth Tracking Not Working on Shopify🔧Scroll Depth Tracking Not Working on Wix🔧Scroll Depth Tracking Not Working on Squarespace🔧Scroll Depth Tracking Not Working on Webflow

Phone Click Tracking

🔧Phone Click Tracking Not Working🔧Phone Click Tracking Not Working on WordPress🔧Phone Click Tracking Not Working on Shopify🔧Phone Click Tracking Not Working on Wix🔧Phone Click Tracking Not Working on Squarespace🔧Phone Click Tracking Not Working on Webflow

Video Engagement Tracking

🔧Video Engagement Tracking Not Working🔧Video Engagement Tracking Not Working on WordPress🔧Video Engagement Tracking Not Working on Shopify🔧Video Engagement Tracking Not Working on Wix🔧Video Engagement Tracking Not Working on Squarespace🔧Video Engagement Tracking Not Working on Webflow

File Download Tracking

🔧File Download Tracking Not Working🔧File Download Tracking Not Working on WordPress🔧File Download Tracking Not Working on Shopify🔧File Download Tracking Not Working on Wix🔧File Download Tracking Not Working on Squarespace🔧File Download Tracking Not Working on Webflow

Email Click Tracking

🔧Email Click Tracking Not Working🔧Email Click Tracking Not Working on WordPress🔧Email Click Tracking Not Working on Shopify🔧Email Click Tracking Not Working on Wix🔧Email Click Tracking Not Working on Squarespace🔧Email Click Tracking Not Working on Webflow

Popup Interaction Tracking

🔧Popup Interaction Tracking Not Working🔧Popup Interaction Tracking Not Working on WordPress🔧Popup Interaction Tracking Not Working on Shopify🔧Popup Interaction Tracking Not Working on Wix🔧Popup Interaction Tracking Not Working on Squarespace🔧Popup Interaction Tracking Not Working on Webflow

Chat Widget Tracking

🔧Chat Widget Tracking Not Working🔧Chat Widget Tracking Not Working on WordPress🔧Chat Widget Tracking Not Working on Shopify🔧Chat Widget Tracking Not Working on Wix🔧Chat Widget Tracking Not Working on Squarespace🔧Chat Widget Tracking Not Working on Webflow

Widget Interaction Tracking

🔧Widget Interaction Tracking Not Working🔧Widget Interaction Tracking Not Working on WordPress🔧Widget Interaction Tracking Not Working on Shopify🔧Widget Interaction Tracking Not Working on Wix🔧Widget Interaction Tracking Not Working on Squarespace🔧Widget Interaction Tracking Not Working on Webflow

Search Usage Tracking

🔧Site Search Tracking Not Working🔧Site Search Tracking Not Working on WordPress🔧Site Search Tracking Not Working on Shopify🔧Site Search Tracking Not Working on Wix🔧Site Search Tracking Not Working on Squarespace🔧Site Search Tracking Not Working on Webflow